KOPERASI JAYADIRI MALAYSIA BERHAD
Premier Education Loan Provider
Survey
Online Satisfaction Survey
1. How long have you been a member of KOJADI
Not Applicable
Less than 1 year
6 to 10 years
1 to 5 years
11 years and above
2. How satisfied are you with Kojadi in the Education Loan Schemes
Very Dissatisfied
Dissatisfied
Fair
Very Satisfied
Satisfied
Not Applicable
3. How satisfied are you with Kojadi in the Education Informations Service
Very Dissatisfied
Dissatisfied
Fair
Satisfied
Very Satisfied
Not Applicable
4. How satisfied are you with Kojadi in the Investment Return (Dividend/Bonus Share)
Not Applicable
Dissatisfied
Satisfied
Very Dissatisfied
Fair
Very Satisfied
5. How satisfied are you with Kojadi in the Insurance Agency Service
Not Applicable
Dissatisfied
Satisfied
Very Dissatisfied
Fair
Very Satisfied
6. How satisfied are you with Kojadi in the Share Redemption
Very Dissatisfied
Dissatisfied
Fair
Satisfied
Very Satisfied
Not Applicable
7. How satisfied are you with Kojadi in the service provided over the phone
Very Dissatisfied
Dissatisfied
Fair
Very Satisfied
Satisfied
Not Applicable
8. How satisfied are you with Kojadi service in the counter / reception area
Very Dissatisfied
Dissatisfied
Fair
Very Satisfied
Satisfied
Not Applicable
9. How satisfied are you with Kojadi service in the face-to-face with staff
Very Dissatisfied
Dissatisfied
Fair
Satisfied
Very Satisfied
Not Applicable
10. How satisfied are you with Kojadi service in the correspondence
Very Dissatisfied
Dissatisfied
Fair
Satisfied
Very Satisfied
Not Applicable
11. What is your overall satisfaction with Kojadi loan schemes and services
Very Dissatisfied
Dissatisfied
Fair
Satisfied
Not Applicable
Very Satisfied
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